Making a Purchase
Making a purchase couldn't be easier. Just browse our catalogue, select the products you wish to purchase and press the 'Add to Cart' button. When you have finished shopping go to 'Checkout'. New customers are invited to create an account and returning customers just have to login. Shipping costs are shown in the shopping cart and all major debit/credit cards are accepted. We offer two secure payments systems, Paypal and Paypal Credit Card Service, to give us the widest coverage of card types.
We aim to dispatch orders received before mid day Monday to Friday on the same day and all orders by the next business day. We know that fast delivery is important to you but like all Internet retailers we rely on commercial carriers and we rely on you to be available to accept courier deliveries. All deliveries other than royal mail require signatures although some will leave parcels this is not guaranteed.
Royal Mail 1st class post (1-4 days inc Saturdays) for smaller packages.
Fast Ways, APC, UPS courier services for larger or heavier orders (98% Next Day)
All delivery times quoted are subject to stock availability.
Some Items are sent via manufacturers and delivery may vary
Delivery is free for orders over £50 and varies from £2.99 to £5.99 for orders under £50 depending on weight and the delivery service. Deliveries of larger orders to some postcodes including Northern Scotland, Northern Ireland, Isle and Man and the Isle of White are subject to an additional handling charge by our carriers which we have to pass on. Actual charges are shown in your shopping basket once you have logged in.
We will email you with any additional charges
Items Out of Stock
Where products are out of stock we email you the option of an alternative product, waiting for stock or a refund for the missing items. The status of your order can also be monitored on our site by logging in and going to 'My Account'. We carry a very large stock but stocks levels can vary depending upon availability from our suppliers and seasonality. Items marked as next day delivery are subject to availability so please call in advance if you need a guaranteed delivery date.
Two Delivery Attempts
Our couriers require a signature on delivery. If there is any possibility the delivery address will be unattended once your order has been dispatched it is essential that you contact us to arrange a delivery time. Our couriers will leave a card after the first delivery attempt and will attempt one further delivery after which your order will be retained at their depot for collection. Collection information will be on the card left by Our Couriers
Orders Returned to our Warehouse
If Our Couriers are unable to deliver after two attempts your order will be held at their local depot for your collection. If you do not contact the Courier depot within the next 2 days the item will be returned to our warehouse. Our Couriers will charge us £11.90 to return the order to our warehouse and we have no choice but to pass on this charge. If you require your order to be dispatched again the full delivery cost of £5.95 will be payable.
In common with all aquatic retailers we cannot accept claims for damages once you have inspected and taken delivery of your glass aquarium. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery. If the aquarium is damaged it is essential that you contact us immediately. We will assess the damage and either arrange for replacement parts or a replacement goods.
You have the right to cancel an order within 7 working days of receipt. You must return the goods to us in new and unused condition in line with our Returns Policy. We must receive the goods within 21 days of the notice of cancellation during which time you are responsible for any loss or damage. Once received in new and unused condition we will refund the purchase price less the original carriage charges.
If faulty goods are received you must notify us within 7 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our Returns Policy. Once we have verified the damage we will supply replacements as required. Where good returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund.
We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 7 days of the original purchase. We can only offer replacements parts or replacement goods when authorized by the manufacture. Under no circumstances should goods be returned to us without prior approval. We can only replace glass bulbs, tubes and lights if notified within 7 days of delivery.
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and do not necessarily give indications of measured decibel levels. Return of goods under these circumstances requires the agreement of the manufacturer and where goods returned are deemed to be in good working order by the manufacturer we are unable to offer a refund and may charge return postage.
Goods have to be returned to us at your expense. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. You should use the cheapest postage method available as we are not able to refund the cost of any special delivery service. We cannot refund postage for good returned for any other reason and we reserve the right to deduct our original postage cost and a restocking fee from any refund applicable.
We retain customer information solely to fulfill orders and to ensure successful delivery. Customer information is not disclosed to any other third parties. Cookies, where used, are only to keep track of the contents of your shopping basket. Credit card transactions are completed at the time an order is placed so that authorisation can be obtained from the issuing bank. Credit card transactions are handled via secure services provided by Paypal. We ensure security of data transmitted using SSL, which encrypts information during transmission.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
Recycle your old electricals here!
If you’re buying a new electrical item, we will recycle your old one for free
Please do not throw electrical equipment, including those items marked with the crossed out wheeled bin symbol, in your bin. This is because:
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment
If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering al customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our stores. Unwanted items should be returned within 28 days of purchasing your new product.